Coaching with Krista

From Our Call

Where We Are Now

Assistant hired. Website rebuilt. Studio renovated. Two Fridays left behind the chair. You're in the biggest build month of the whole year. Three workstreams running at once: backend automation (Flodesk + Zapier + Vagaro), training your new assistant, and calibrating your voice in Claude so it stops writing corny copy. All of it points at the same thing — October becomes the month the new systems hold without you. By November 1, you should be running on autopilot where you used to be running on willpower.

Where the arc is now
This week
Pre-frame conversation with assistant tomorrow · rename Vagaro services · voice-riff the Claude correction
Week of Oct 7
Set up Zapier + Vagaro add-on + Flodesk · test the first automation (prep email on booking)
Oct 15 (Thu, 8pm)
Next coaching call with Krista
Oct 14 → Oct 28
Amazon storefront build · home care + review automations live · product-recommendation monthly email
Last 2 Fridays Oct
Your final solo-stylist Fridays · 100% behind the chair · last chapter closes
Nov 1
Three-day schedule live · double-booking default · backend running itself · assistant handling toner + finish
Dec / early 2027
Shadow day opportunities workstream opens · Google Business ranking compounds · extension-only trajectory accelerates
This week
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What We Decided

Assistant pay ramp: $15 → $17 → $20. Tied to skill milestones.

Not three months by default — three months of her lightening your plate. If she moves faster, raise comes faster. If she moves slower, you stay here longer. The ramp is the leverage. Communicate it in tomorrow's pre-frame conversation (script in the Training Framework).

Rename every extension service in Vagaro to include "extensions."

Face Frame → Face Frame Extensions. Volume → Volume Extensions. Lengthen → Lengthen Extensions. Fullest → Fullest Extensions. This one tiny step is the foundation of every automation below. Do it this week.

Three email automations. Fire from Vagaro status changes.

Prep email — fires when extension is booked. Home care email — fires when appointment is marked complete (includes PDF + linked products). Review ask — fires 2 weeks after the home care. Separate from home care because asking the day-of reads like you want something from her before she's lived in it.

Color-client review ask: ONCE per client, never again.

3-5 days after her first color appointment with you. Then tagged forever in Flodesk so it doesn't fire again. If you ask every visit, she tunes out your emails — including the ones you need her to read.

Build the Amazon storefront with Claude. Categorize by hair type.

Fine / normal / oily or thick — each with brush, oil, detangler, silk pillowcase, sunscreen. Link the storefront in every post-appointment email. Monthly product email with recs by hair type. Passive revenue every time she clicks.

Fix the Claude voice — stop writing the overlooked lens into copy.

Your project instructions tell Claude to tie everything to the overlooked feeling — and it's doing it too literally, naming the client's doubts back to her ("I know you quietly decided you just can't"). The lens is INTERNAL. It guides what you write about; it never shows up in copy. Voice-riff the correction (prompts in the Voice Correction doc) and update your project instructions.

Google Business verification is still blocked. Three new angles to try.

Add hard signage to your suite door ($30 vinyl on Etsy). Try video verification. Follow Val Plunk at Salt Strands — she's fighting the same bot and if she cracks it, follow her playbook. Once verified, weekly posts + review flow → #1 ranking for extensions in Charlotte within 6-12 months.

Pre-frame the assistant conversation tomorrow — in person.

"Can I share with you my expectations?" Then: assignments done that week, communicate honestly if they feel too high, the money moves when you move. Scripts in the Assistant Training Framework. Do this before anything else about her training this week.

Shadow day opportunities = next call's workstream.

You voice-rifted something to Krista about this. Hold it for Oct 15. Focus between now and then = finishing the backend build + training the assistant into her first real weeks.

Still Working Through

Her outstanding paperwork + Assistant Blueprint login.

She still owes you the rest of her tax forms. She still hasn't done the blowout practice videos. Address both tomorrow in person — not over text. Use the pre-frame conversation first; THEN talk about what's missing.

Website tagline — "Your Hair But Better" is okay, not great.

It's standard-feeling. Krista's note: you want it stronger, eliciting WANT not NEED. When you re-run Claude on the hooks, use the voice-corrected project instructions — the problem was Claude kept going too literally into the overlooked lens, which gave you corny-generic as a reaction. Fresh pass with the corrected voice should land it.

Website font size on desktop.

Krista flagged — the headline reads smaller than it should on desktop. Mobile looks great. Make the desktop headline bigger. Quick fix.

Vagaro Zapier add-on fee.

The webhooks + API route for the Zapier connection needs Vagaro's add-on. Confirm the cost before you commit. Should be minimal, but check.

Finish the SOP.

Still bogged down on the Vagaro section. Feed Claude the Vagaro help docs — it'll write the software section for you. Target: done by Oct 15.

This Week + Next

Backend build + training phase. Click any step to check it off.

Step 1 Pre-frame conversation with assistant — tomorrow in person. Use the script in the Assistant Training Framework. "Can I share with you my expectations?" Then set the standard, invite her honest pushback, name the pay ramp. Don't skip to logistics first.
Step 2 Rename every extension service in Vagaro. The Face Frame → The Face Frame Extensions. Same for Volume, Lengthen, Fullest. 15-minute task. Nothing else in automation works without this.
Step 3 Voice-riff the Claude correction (3 prompts). Open voice memos. Walk through the lines Claude keeps writing that you hate, what you'd say instead, and the lens-vs-voice distinction. Then update your project instructions in Claude. See the Voice Correction Riffs doc.
Step 4 Finish the home care + prep email drafts in Claude. Already in motion from the call. Once the voice is corrected, re-run and the emails will come out in your actual tone. Save both as drafts in Flodesk.
Step 5 Set up the Zapier + Vagaro add-on + Flodesk connection. Zapier → Vagaro webhook route → Flodesk segment. First automation to test: extension prep email on booking. Walk through the Backend Automation Playbook step by step.
Step 6 Run a test booking. Book a fake extension appointment under your own email. Confirm the prep email fires. If it does, you've got the hardest piece working. Then build the next two automations on the same foundation.
Step 7 Sign up for Amazon Associates. 10 minutes. Need a tax ID. Once approved, you can build the storefront with Claude next week. Have it ready before the home-care email ships.
Step 8 Order a vinyl sign for your studio door. $30 on Etsy. "Hair By Jen" + suite number. Then re-request Google Business video verification once it's installed. This is the one thing that might finally unblock the Google profile.
Step 9 15-min weekly check-in with assistant — set the recurring time. Same time, every week, no phones. Four questions from the Training Framework. Don't skip even if the week felt fine — the point is making the check-in a reflex, not a reaction.
Step 10 Enjoy the last two Fridays behind the chair. You've been building toward this since May. Let yourself feel the ending. The chapter is actually closing. Not metaphorically — literally.

Your Bigger Build

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The longer arc behind this container.

Raise prices on services + extensions. Color pricing live. Extension pricing restructured per-20g + hair line item. Lost 10 clients, gained $40K+ net. Next raise 12 months out.
Lock the real weekly schedule. Tue-Wed-Thu live Nov 1. Last two Fridays behind the chair this month. Double-booking becomes default once assistant is through toner training.
Hire the first assistant — DONE. 22, in training now. Pay ramp set ($15/$17/$20). Pre-frame conversation tomorrow. Next phase = turning her from "assistant on paper" into "assistant lightening your actual plate."
Onboard + train the assistant. Week 2 of training. Blowout practice + Assistant Blueprint videos are the current homework. Weekly 15-min check-ins start this week. Pay ramp tied to skill milestones, not calendar.
Move owner pay from $4K/mo toward six figures. CPA conversation about payroll bump and S-Corp tax picture.
Reposition extensions as the flagship offer — walk away from color over time. You named it: color is chaos, extensions are peace. The assistant is the lever that lets you do it.
Backend automation + client experience systems. Website rebuilt. Three Flodesk + Zapier + Vagaro automations in build. Amazon storefront pending. Google Business verification still blocked. See the Backend Automation Playbook.
Shadow day opportunities — opening next call. You voice-rifted something to Krista about this. Holding it for Oct 15. New revenue stream for 2027.

Your Toolkit

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Everything you need. All linked, all downloadable.

Backend Automation PlaybookNEW The Flodesk + Zapier + Vagaro build. Rename services first. Three email automations (prep on booking, home care on completion, review 2 weeks later). Color-client one-and-done rule. Amazon storefront build. Google Business troubleshooting. Week-by-week order of operations.
Download .pdf ↓
Voice Correction RiffsNEW For your Claude project. Three prompts to voice-riff on so Claude stops writing the overlooked lens into your copy ("I know you quietly decided you just can't"). Then the paragraph to paste into your project instructions.
Download .pdf ↓
Assistant Training FrameworkNEW The pay ramp ($15 → $17 → $20 tied to skill milestones). The pre-frame conversation script for tomorrow. The 15-minute weekly check-in. The "Can I share what I'm experiencing" friction script. The three red flags that mean fire-not-probation.
Download .pdf ↓
Automation Email DraftsNEW All four emails written in your voice, ready to paste into Flodesk. Extension prep (fires on booking) · home care (fires on checkout) · review check-in (14 days later) · color first-visit review (3-5 days, one-and-done). Subject-line options, bracketed variables to swap, and Flodesk setup notes included.
Download .md ↓
Client Experience Upgrade Playbook. Six upgrade areas: new client form, extension consultation, post-appointment automation, take-home kit, Google Business rhythm, in-appointment touches.
Download .pdf ↓
Shadow Day Protocol. What she can do vs. never do on shadow day, 10 observation cues, how to ask ONE client for feedback.
Download .pdf ↓
Client Narration + Verbiage Playbook. In-chair narration scripts for every service. Verbiage rules (never say bleach/brassy/yellow), developer code words, exact mixing language.
Download .pdf ↓
Assistant Announcement Email. The email you send to your full client list the day you hire. Warm, positive-framing, addresses the concerns clients have been raising.
Download .md ↓
Candidate rejection scripts. Four scripts for the four stages a "no" can happen at.
Download .md ↓
The Hiring Conversation — v6 interview guide. Krista's four-stage guide. Phone screen, sit-down, shadow day, pre-offer commitment test.
Download .pdf ↓
Assistant Search Marketing Playbook. 8-week posting cadence, reel scripts, story slide templates, beauty school outreach.
Download .pdf ↓
The Onboarding Playbook. Pre-start → day one → week one → week two → 30 days → 90 days. What she signs when, what you pay when.
Download .pdf ↓
Handbook — Voice-Note Riffs. 17 prompts across 5 sections. Riff at home, upload to Claude, draft handbook, send to lawyer.
Download .pdf ↓
SOP — Voice-Note Riffs. 23 prompts across 6 sections. Record IN the salon, one service per sitting.
Download .pdf ↓
Application Page Questions. 12 questions ready to paste into Squarespace.
Download .md ↓
Client communication scripts (price raise). Long-timer grandfather message + all-client rollout timeline.
Download .pdf ↓
All-client price-raise email. Subject lines, full body, pricing table, sending notes.
Download .md ↓
Hiring content voice guide. For your Claude project. Phrases that work, phrases to avoid.
Download .md ↓
Claude project instructions — anti-spiral protocol. After two options it pauses you. Byron Katie reframes when you catastrophize.
Download .md ↓
Double-booking timing mockup. Three pairings. Jen applies, assistant tones & processes, either finishes.
Download .pdf ↓
Picker voice-note riffs. The three prompts that produced the Energy Filter synthesis.
Download .pdf ↓